We value the hands that create and believe that each piece must be made with skill and craftsmanship using traditional methods and materials. There is always a unique story behind the relationship between the artisan and a beautifully handmade product which makes it more than just a mass market product.
From contemporary to classic, our bespoke designs are made with a purpose and made to last. Our designers will guide you through the options and ensure a seamless process from start to finish. Sizes and details are adjusted during the design stage and before production.
#PendiBespoke
Terms and Conditions
Some things to consider when placing a custom order with us
Given the nature of each hand-made item, all product information are subject to slight variations. Seams and pattern direction may slightly differ.
Slight variations of colour between batches are an inevitable consequence of using natural materials. We guarantee to use the same batch throughout your order, however this cannot be guaranteed for any subsequent orders.
Pendi aims to deliver your Bespoke product within a minimum of 6-8 weeks. However, depending on the nature of your order (designs, size, quantity etc), should the product development take longer or, should we experience unavoidable delays or unexpected issues, our customer service team will be in contact at the earliest convenience.
Once your item is available for delivery, the delivery providers will be in contact via phone (followed up by an email if no response) to agree a delivery date and time to suit.
It is the recipient's responsibility to ensure clear access to the relevant room(s) prior to delivery to avoid any accidental damage to your property or belongings. This includes protecting walls and flooring, removing precious household items and keeping all areas free from interference.
If installation is required, the customer will let Pendi know in advance. Installation charges may occur, depending on the product.
Delivery within Colombo city limits is free of charge. Delivery charges outside Colombo will be applicable depending on order and location.
It is the recipient's responsibility to check the condition of the products upon delivery and highlight any issues and concerns with the provider at that time. All queries to be directed to the Pendi customer service team who will take the necessary steps to resolve the issue.
